Privacy Policy

Class Act Painting (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of visitors to our website, classactpainting.ca, and our customers throughout Victoria, British Columbia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Property address

  • Project details or service inquiries

  • Any other information you choose to submit through our contact forms, emails, or phone communications

We may also collect limited non-personal information automatically when you visit our website, such as browser type, device information, IP address, and general website usage data, to help improve our website performance and user experience.

How We Use Your Information

We use the personal information we collect for purposes including:

  • Responding to inquiries and providing quotes

  • Communicating about painting services (interior, exterior, and commercial)

  • Scheduling site visits or project consultations

  • Providing customer service and support

  • Improving our website and services

  • Complying with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

Consent

By submitting personal information through our website or contacting us directly, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details below.

Information Sharing and Disclosure

We may share personal information only when necessary and in the following circumstances:

  • With trusted service providers or contractors who assist us in operating our business (such as website hosting or email services), and only to the extent required

  • When required by law, regulation, or legal process

  • To protect our rights, property, or safety, or that of our clients or others

All third parties are required to handle personal information in a manner consistent with this Privacy Policy.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, or misuse. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to safeguard your data.

Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance functionality and analyze website traffic. Cookies do not typically collect personally identifiable information. You can modify your browser settings to disable cookies if you prefer, though this may affect website functionality.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate or incomplete. Requests may be subject to legal limitations and identity verification.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites, and we encourage users to review the privacy policies of those websites.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Class Act Painting
Email: info@classactpainting.ca
Phone: (778) 401-9817
Victoria, British Columbia, Canada

Last updated: December 17, 2025